Contact Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can realistically help with, and where to go for problems we have no power to fix. We publish research-based guides about casinos not on GamStop for adults in the UK. We are a comparison publisher, not a casino, so we cannot see or change anyone's account.
Please note: this page does not list a phone number, email address or contact form, because none was supplied for us to publish. Check the site footer and navigation for the current contact route, and do not trust messages from anyone claiming to speak for us on social media or messaging apps.
What you can contact us about
- Corrections: a bonus term, payment method or licence detail on our pages looks out of date or wrong.
- Feedback: a guide left a question unanswered, or an explanation was unclear.
- Reader reports: you have seen a change in a listed casino's terms, or had a problem that other readers should know about.
- Editorial questions: how we choose and rank casinos, or how our About Us page describes our approach.
- Commercial and partnership enquiries: these are handled separately from editorial decisions.
What we cannot do
We are not the operator of any casino we cover, so we cannot:
- recover deposits, release withdrawals or reverse a closed account
- speed up identity verification or source-of-funds checks
- act as a judge in a dispute between you and a casino
- remove you from, or add you to, GAMSTOP
- give legal, financial or medical advice
If you have a problem with a casino, contact that casino's own customer support first, and keep records of everything.
Before you write to us: a short checklist
- Tell us which page you were reading, and quote the sentence or figure you are questioning.
- Include the date you saw the information. Bonus terms change, and our pages carry a fact-check date (currently 30 September 2026).
- Add a screenshot of the casino's own terms if you have one.
- Never send passwords, full card numbers or identity documents. We will never ask for them.
If you have a problem with a casino
The right route depends on the issue. This table sets out a sensible order.
| Problem | First step | If unresolved |
|---|---|---|
| Withdrawal delayed | Check the casino's stated processing times and whether verification is pending | Use the casino's formal complaints procedure and keep a written record |
| Bonus terms disagreement | Re-read the wagering requirements, maximum bet, expiry and cashout limit | Escalate in writing to the casino, then look for any dispute body named in its terms |
| Account closed or restricted | Ask support for the specific reason in writing | Follow the complaints procedure and its licensing body, if one is named |
| Payment taken in error | Contact the casino, then your bank or card provider | Ask your payment provider about its dispute options |
Be aware that casinos not on GamStop usually hold overseas licences. They are not regulated by the UK Gambling Commission, so UK-specific protections and routes to redress may not apply. Accepting British customers is not the same as being authorised to serve them in Great Britain. Read our main guide to non GamStop casinos in the UK and the Terms and Conditions of this site for more detail.
Gambling is causing you harm? Get support now
If gambling is affecting your money, relationships or mood, please speak to someone. Free, confidential help is available in Great Britain:
- GamCare runs the National Gambling Helpline and live chat. Its number is published on its official website.
- GAMSTOP is the free national self-exclusion scheme for UK-licensed operators. Sites not on GamStop do not take part, so choosing one weakens that protection.
- Blocking software can stop gambling sites and apps on your devices, and your bank may offer gambling blocks on cards.
Our Responsible Gambling page covers deposit and loss limits, self-exclusion and warning signs. You must be 18 or over to gamble. Gambling is not a way to make income or solve financial difficulty.
A note on the casinos we feature
Our lists include Betmica, Kikibet, Betninja, WinnerIsland, Zombillion and others. We may earn commission if you join through our links. Commission does not buy position in our rankings. We cannot pass messages to these brands for you, and we do not speak on their behalf. Their offers are advertising, so check the current terms on their own sites.
What to expect after you get in touch
We read corrections and reader reports and review them against the casino's published terms. We cannot promise a reply time or a personal answer to every message, but factual errors are checked and amended where confirmed. Questions we cannot verify are left out rather than guessed at.